EMS Program Refund Policy (NRS 394.449)

1. Each postsecondary educational institution shall have a policy for refunds which as least provides:

a. If Guardian Elite Medical Services has substantially failed to furnish the training program agreed upon in the Enrollment Agreement, Guardian Elite Medical Services will issue a refund to a student for all money the student has paid.

b. If a student cancels their enrollment before the start of the training program, the institution shall refund to the student all the money the student has paid, minus 10 percent of the tuition agreed upon in the Enrollment Agreement or $150, whichever is less.

c. If a student withdraws or is expelled from Guardian Elite Medical Services after the start of the training program and before the completion of more than 60% of the program, Guardian Elite Medical Services will issue a refund to the student a pro rata amount of the tuition agreed upon in the Enrollment Agreement, minus 10 percent of the tuition agreed upon in the Enrollment Agreement or $150; whichever is less.

2. If a refund is owed pursuant to subsection 1, Guardian Elite Medical Services shall pay the refund to the person or entity who paid the tuition within 15 calendar days after the:

a. Date of cancellation by a student of his or her enrollment;

b. Date of termination by the institution of the enrollment of a student;

c. Last day of an authorized leave of absence if a student failed to return after the period of authorized absence; or

d. Last day of attendance of a student; whichever is applicable.

3. Books, educational supplies, or equipment for individual use are not included in the policy for refund required by subsection 1, and a separate refund may be paid by the institution to the student if those items were not used or by the student. Disputes must be resolved by the Administrator for refunds required by this subsection on a case-by-case basis.

4. For the purposes of this section:

a. The period of a student’s attendance must be measured from the first day of instruction as set forth in the enrollment agreement through the student’s last day of actual attendance, regardless of absences.

b. The period of time for a training program is the period set forth in the Enrollment Agreement.

c. Tuition must be calculated using the tuition and fees set forth in the Enrollment Agreement and does not include books, educational supplies, or equipment that is listed separately from the tuition and fees.

5. As used in this section, “substantially failed to furnish” includes cancelling or changing a training program agreed upon in the enrollment agreement without:

a. Offering the student a fair chance to complete the same program or another program with a demonstrated possibility of placement equal to or a higher than the possibility of placement of the program in which the student is enrolled within approximately the same period at no additional cost; or6. b. Obtaining the written agreement of the student to the specified changes and a statement that the student is not being coerced or forced into accepting the charges; unless the cancellation or change of a program is in response to a change in the requirements to enter an occupation.

6. Right to Cancellation: Students have the right to cancel this enrollment agreement for three days from the date of signing the agreement for any reason.

a. Process for Cancellation: Students can cancel their enrollment via email to the Director of Education at education@gemslv.com or in-person during regular business hours.